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Customer Care

Thank you for coming to my humble caravan and my goal is to provide simple trade goods and treasurers to the True Dungeon community at an extremely affordable price.  I am trying to minimize any additional costs to ensure I provide the best price for the player in the public market. At the same time, I want to give you all the customer service you deserve and depend on as gamers.


If at any time you have any questions, issues or concerns, please feel free to reach me directly at and I will be happy to help in any way I can. 

Thanks again for visiting and hope to see you soon!

Privacy & Safety

This is definitely a top concern for many of us in the gaming community and I will not share any customer information and will only use customer information in order to fulfill and communicate each order.

Payment Methods

Credit Card



Shipping Policy


Utaku's Trade Caravan is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.


International Shipping Policy
We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Utaku's Trade Caravan will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

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